Last updated: June 2025 · Applies to all registered members in the Philippines
At csino, protecting the personal information of every Filipino member is a core responsibility — not just a legal requirement. This Privacy Policy explains what data we collect, why we collect it, how it is stored and used, and what rights you have over your own information. Reading through this page will give you a clear picture of how we handle your data every step of the way, from the moment you register to every session you play.
When you create a csino account, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm you meet the minimum age requirement of 18 years old, and set up your member profile correctly. We also ask for a username and secure password, which are stored using industry-standard hashing methods — your plaintext password is never saved on our servers. In some cases, we may request a government-issued ID document to complete the Know Your Customer process, especially before processing your first withdrawal. Providing accurate registration details is a condition of membership, and accounts containing false information are subject to closure in line with our Terms and Conditions.
Every time you log in, browse the platform, place a bet, or interact with a game, our systems automatically record basic usage data including your IP address, device type, operating system, session timestamps, and in-platform navigation patterns. This data helps us detect suspicious activity, investigate reported issues, and optimise the mobile experience for Filipino players. We also log transaction histories — every deposit, withdrawal, bonus redemption, and bet settlement is recorded with a timestamp and reference number for audit and dispute-resolution purposes. Usage analytics may be aggregated and anonymised to improve platform performance, but individual-level data is never sold or passed to advertising networks. All activity logs are retained for the minimum period required by applicable Philippine regulations and our internal data governance policy.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related details such as your e-wallet account reference, bank account name, and transaction confirmation numbers. We do not store full card numbers, CVV codes, or online banking credentials on our platform — all sensitive payment data is handled exclusively through our certified payment processing partners who operate under their own strict security standards. Payment records are linked to your member account solely for the purpose of confirming transaction history and facilitating refunds or reversals when applicable. If a withdrawal is requested, we verify that the destination account belongs to the registered member before releasing any funds, which is why matching payment details to your registered identity is essential. Any discrepancy between payment account details and your registered profile may trigger an additional verification step before the transaction is approved.
When you contact our support team — whether through the in-platform chat, a support ticket, or email — we retain records of those conversations to provide consistent and informed assistance across all interactions. This includes any screenshots, documents, or evidence you voluntarily share during a support query or dispute. We may also send you transactional communications such as deposit confirmations, withdrawal updates, account security alerts, and required notices about changes to platform policies — these messages are essential to your account and cannot be opted out of while your account is active. Promotional emails and bonus notifications are separate; you can manage your communication preferences from your account settings at any time. We never share your support communications with third parties except where legally required or where doing so is necessary to resolve a formal dispute.
As a Filipino member of csino, you have clear and enforceable rights regarding how your personal data is handled.
You can request a copy of all personal data we hold about you at any time. Submit your request through the support portal and we will provide a structured summary within 15 business days. We do not charge a fee for standard access requests.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Most basic profile details — such as contact number or address — can be updated directly from your account settings. More sensitive changes, like legal name updates, require documentary evidence.
You may request deletion of your personal data where there is no longer a lawful basis for retaining it. Note that certain transaction records must be kept for regulatory compliance for a defined period even after account closure, and erasure requests cannot override this legal obligation.
You can object to your data being used for direct marketing purposes at any time. Once received, we will stop using your data for that purpose immediately. Objections to processing based on legitimate interest will be reviewed and responded to within 30 days.
Where technically feasible, you can request that your personal data be provided in a structured, machine-readable format so you can transfer it to another service. This right applies to data you have actively provided to us and which is processed on the basis of your consent or a contract.
If you believe your data rights have not been respected, you have the right to raise a complaint through our support portal. If you are not satisfied with the outcome, you may escalate the matter to the relevant Philippine data protection authority for independent review.
Quick answers to what Filipino members ask most about data handling on csino.
csino does not sell your personal data to unaffiliated third parties under any circumstances. We may share limited data with trusted service partners — such as payment processors, identity verification providers, and fraud detection systems — but only to the extent strictly necessary to operate your account and process your transactions securely. All third-party partners we work with are contractually bound to handle your data confidentially and in compliance with applicable standards. We may also disclose personal data to regulatory or law enforcement bodies in the Philippines if required to do so by law, a court order, or a formal investigation. Outside of these scenarios, your data stays within the csino platform ecosystem and is not passed to advertisers, data brokers, or marketing agencies.
We retain your personal data for as long as your account remains active and for a defined period after closure, as required by Philippine regulations governing online gaming and financial record-keeping. Transaction records and identity verification documents are generally retained for a minimum of five years following account closure to satisfy anti-money laundering and audit obligations. Data that is no longer required for any lawful purpose is deleted or anonymised in line with our internal data governance schedule. If you request account deletion, we will remove all non-mandatory data as promptly as possible while retaining only what is legally required. You can find out the specific retention period applicable to your account data by submitting a request through the support portal.
All data-related requests — whether for access, correction, deletion, or portability — must be submitted through the support portal accessible from your logged-in member account. This ensures that the request can be securely linked to your verified identity before any action is taken. Once your request is received, our team will acknowledge it within two business days and aim to complete the action within 15 business days for standard requests. If the request is complex or requires additional verification, we will notify you of any extension to the timeline. For further guidance on your data rights, you can also refer to the FAQ page or review the Terms and Conditions.
Check the FAQ for quick answers, or create your account now and manage your privacy settings directly from your member dashboard.